FAQs

1. What paper stock do you print on?
Our 4-5 business days Business Cards, UV Postcards, UV Cardstock Flyers, are printed on 14-point glossy card stock with optional UV coating (lamination) on the color side(s). All Gloss Paper 100lb Book products printed on 100lb Gloss Book Paper. Our regular paper is 28lb, 98 bright. Recycled paper is available upon request.

2. What is the difference between Same Day Printing and 4-5 Business Day Printing?

The difference between each is based on how quickly you need your products and the quality type.
Same Day Printing, we print in-house so you can have your products as soon as you order and it is available for pickup the same day of printing at our office. Because of same day printing, we do not have UV Coating available and use 12 pt Cardstock for postcards. Only available Monday-Friday, before 3 PM.
4-5 Business Days Printing, Business Cards; UV Postcards; UV Cardstock Flyers; are available and are printed on 14-point glossy card stock with optional UV coating on the color side(s).

3. What kind of inks do you use?
All of our products are digitally printed with the four-color process: (Cyan, Magenta, Yellow, and Black). Color density less than 15% may not print.

4. What kinds of varnish (coating) do you use?
We finish our products that are 4-5 business days printing with UV coating, or no UV coating depending on the customer’s choice.

5. When preparing press-ready digital files, what size should I build my file to?
Please build your press-ready digital files to bleed size by 0.125″

6. Can I cancel or change my order?

We will be happy to help you cancel your order prior to approval via email or phone. Our customer service team will inform you of any cancellation charges depending on the stage of the order. If your job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Please note that once your order has been placed successfully, no refunds can be issued for any graphic design services.

7. What do I do if I don’t see the size or other specification that I am looking for?
If you don’t see the size, quantity, paper or other specification that you are looking for, please contact us for a specific quote. We can print nearly any and all specifications!

8. Can I pick up my order?
Yes. You may pick up your order directly from our Office, located at 23740 Hawthorne Blvd. Ste 101, Torrance, CA 90505. You can arrange this by selecting the “I prefer to pick up my order” option when placing your order.

9. Can I order a lower quantity than what you have listed?
No. Our minimum quantity amounts are fixed and we do not offer lower quantities.

10. What is the required bleed?
Our bleed is 0.25″ added to each overall dimension (.125 on each side).

11. What if my cards don’t bleed?
We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim 0.125″ to 0.25″ off of each edge, which will result in the desired trim size.